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Amazon prime hdr not working apple tv. Learn how to get rid of this issue in 7 easy steps.
Amazon prime hdr not working apple tv. Some of the Prime Video content labelled UHD/HDR are working fine but some of them (labelled UHD/HDR) are streaming only in HD. Occasionally, titles can leave Prime Video. Which HDR Formats Are Available on Amazon Prime? Aug 9, 2019 · Amazon Prime Video is notoriously difficult in indicating the video and audio features of a title. Hi! I currently use Apple 4K TV for my streaming services. 6 and the latest version of the prime video app and the new UI. Apple TV 4K (3rd generation) Posted on Jan 23, 2024 7:46 AM Jun 11, 2024 · We all experiences issues with streaming platforms now and then, and Amazon Prime Video is no exception. If I set it on 4k@120 HDR washes out the screen. Has anyone else experienced this? Is there a fix to this? Sep 12, 2022 · At this time, Dolby Vision is supported in the new Amazon Prime Video app on compatible FireTV devices and Smart TVs from brands such as LG and Philips. The Prime app as usual is broken on the Apple TV they will fixit on the backend eventually and it will work for awhile then break again. I'm pretty happy with it, I've set it up according to the usual online resources , but I'm having issues with certain HDR films and I will show you an example which made me question 8f I had a broken TV I started watching THE ICE ROAD on Amazon prime They are all fine. It used to stream in high resolution without any issues, but now it doesn’t, regardless of the device I use. Feb 13, 2025 · The new and improved Prime Video app will be available on all Apple TV devices globally, including the original Apple TV HD all the way through to the third generation of the Apple TV 4K, which is Sep 12, 2024 · Amazon Digital and Device Forum United Stateshow to get hdr working for Prime Video says i cant use hdr but my computer and monitor support hdr and are turned on for I have to set my Apple TV settings to SDR (match dynamic range off) any time I want to watch something on Prime. I've got a 2021 Apple TV 4k, and everything is fantastic except Amazon Prime. If your Apple TV doesn't detect support for 4K HDR, go to Apple's 4K, HDR, and Dolby Vision on your Apple TV 4K article. Reply reply phronk • Reply reply Bluntdude_24 • It was working just fine a few days ago. 1 and HDR (10) out. Maybe Prime Video is the Amazon Basics version of a streaming service? Reply reply Oreomann36 • The latest Prime Video app doesn't play HDR or Dolby Vision. But if you find the episode elsewhere in the Amazon app, e. Sep 12, 2019 · I believe the issue is isolated to all 4K HDR content on Amazon Prime. If you are subscribed directly through Amazon, then you subscription is for the Prime App only and will not work in the Apple TV app channel. Jan 2, 2023 · So recently, I discovered that HDR is not working using Apple TV app on the Xbox series X, while other apps like Netflix are working fine. Most streaming services (Netflix, Disney+, Amazon Prime etc. They asked me to elaborate on the problem (Amazon Prime stalls when trying to stream 4K to my Samsung 4K (pre-HDR) tv, even though the Prime app on the TV itself streams 4K just fine). Same whether I’m using my Samsung native app, Roku, or fire stick 4K Max. Nov 7, 2024 · Are you having trouble accessing Amazon Prime on your smart TV? You’re not alone. Jun 16, 2021 · Amazon Prime video is only streaming at 1080p on my M1 iMac 24 inch. Feb 12, 2024 · Users who want Dolby Vision and Dolby Atmos support via Amazon Prime Video are now required to pay into the premium tier for an additional monthly $3. Jan 1, 2020 · HDR Comes and Goes (mostly goes) While Viewing Apple TV on My Roku Ultra (2019). The same problem exists on my TVs native Amazon Prime Video app as well. This is on all HDR content. Many users have reported issues with the Amazon Prime Video app on their smart TVs, leaving them frustrated and unable to access their favorite shows and movies. In this article, we’ll detail the easiest fixes for when Prime Video is not working on Samsung TVs. HDR is coming through fine from Netflix, Apple TV and Disney Plus, only seems to be Prime Video that seems to be affected. But then you have to revert this back for other Apps, this is annoying. The Apple TV 4K is getting more and more interesting for me instead of my Odroid Liberelec Installation. The video I am testing is Rings of Power Season 2. Mar 12, 2024 · Despite Prime Video’s recent travails, even if you subscribe to the Prime Video with Limited Ads service, you’re still getting 4K and HDR content. For example, all Apple TV+ content now displays in HDR10+, despite being mastered in Dolby Vision. Sep 18, 2024 · I’ve been using Prime Video again recently, but for the past few months, UHD HDR content won’t stream in that resolution—it only plays in HD. Anyone else? Not sure when it started but for the life of me I cannot get anything to display in 4K or HDR in the app on Apple TV. My Apple TV 4K is set to adapt itself to the input dynamic range (works well for every other streaming Amazon Digital and Device Forum United KingdomApple 4K TV 2022 128GB Edition Prime Video HDR NOT WORKING Hi have Just purchased a brand new Apple TV 4K 2022 128GB edition. Ive restarted, reset, deleted and reinstalled and any combination imaginable to reset it. Im on TVOS 15. Amazon has not provided a list of compatible models. But my tv supports HDR as other OTT PLATFORM ARE ABLE TO PLAY HDR CONTENT BUT NOT PRIME VIDEO. other services and hardware not apple work fine and i remember this happening on the amazon app a while ago for the apple tv. Media Player Prime Video ReplyReplyReply I have this question too + 1 2 Answers242 Views Shashank (Amazon Staff) January 24, 2024 at 3:55 AM Aug 20, 2019 · I am having issues with Amazon Prime/Apple TV 4k; both my tv (LG OLED) and sound bar supports HDR and Dolby Vision but none of the shows will play in their respective format. So when did we connect it to the Denon AVR? Dec 23, 2022 · We're having playback issues with our Apple TV 4k 2021 but just with Prime Video app streaming UHD HDR videos. " This article lists troubleshooting steps to fix the problem. It just shows PCM and the height channels are not working. I know when I use prime with my Xbox series X the HDR doesn't work right unless I have the TV in 4k@60. May 16, 2022 · The issue is with Video Prime running on app on a smart TV (not on a computer, browser, tablet, phone, or other device. On the Apple TV, the Prime Video app will show the UHD icon and just a generic HDR icon next to it; it doesn’t show the HDR10+ icon. Hi all, I also have Apple TV 4K and had the same buffering issue with Prime tv 4K content. Not getting 4K or HDR on “UHD” Amazon prime labeled shows via Apple TV. Mar 30, 2025 · Amazon Prime Video does indeed support HDR content, and it offers multiple formats to cater to various devices and viewing preferences. I’ve tested on the LG CX app and on the Fire Stick 4k, Fire Stick 4k Max on two different TVs. Feb 19, 2021 · I have a one-week old Samsung TU8000 HDR TV. Every time I get a movie to watch on Amazon Prime I get the message HD unavailable, and then a pop-up that says my computer, hardware, HDMI cables and display must all meet content protection (HDCP). When I switch to our built-in WebOS Prime Video app I never have issues streaming the same videos. Apr 9, 2018 · Amazon Prime Video may not work on Apple TV. 5 screen won’t display the 4K HDR content. Hi All! I have an Apple TV 4K and I've never had any problems using Dolby Atmos, my receiver can recognize Dolby Atmos and will show the symbol but I'm trying to watch a movie on Amazon prime and Atmos isn't working. Jul 4, 2017 · Hi, I recently bought my first oled, LG c1. Understanding the nuances of HDR content on Amazon Prime involves looking at the available HDR formats and the types of devices that support them. Youtube, for example, will probably just play everything as "upscaled/fake" DV. Have both Samsung QLED and LG G1 OLED TV but only play with SDR. Aug 4, 2021 · Can anyone tell me why Apple has stopped decoding HDR content from Amazon Prime? It decodes in HDR via my TV inbuilt app but as of today they have stopped HDR decoding via the app on the Apple 4K TV. Sep 14, 2023 · Is the Amazon Prime app not playing videos on your TV? Learn how to fix Prime Video not working on Samsung TV. The playback issue only occurs with any Prime UHD HDR video streamed on Apple TV 4k 2021. Wondering why the 4. can anyone confirm? thanks! Did troubleshooting on first gen Apple TV 4K and the latest and greatest 4K Apple TV, two different televisions. I Have LG C9 and Apple TV 4K. Very cool. 2, no other devices are using the internet at the same time, and my modem/router was restarted Mar 25, 2025 · And as for the streaming landscape, as it currently stands, you can find HDR10+ media on Amazon Prime Video, Apple TV+, Hulu, Paramount+, YouTube, and the Google Play Movie and TV apps. Feb 16, 2018 · Amazon Prime not playing in HDR, and Samsung TV issues? I have a Samsung UE55JS8500, that supports 4K and HDR of Amazon Prime (and Netflix) through the inbuilt TV apps. The issue is that when I watch some program (e. Their HDR content (which is not Dolby Vision) is way too dark on my LG CX OLED. 9" model. In brief: my Apple TV 4K has been working great for a few months with a Samsung 4K TV (a TU8000 model) until one day, the colors of everything on the Apple TV I don’t understand their weird HDR and audio choices. I have an LG C8 TV and can get HDR to work via the in built Amazon Prime app but not through the app via Apple TV 4K. When you open prime via Apple TV, it’s HDR and Dolby surround. Dec 3, 2022 · Access to buy or rent or subscription content from Amazon (i. 4 (for HD content) or HDCP 2. No HDR issues with Netflix or Amazon Prime HDR Does not work properly when viewing any HDR events. Despite having all the settings properly configured on my Apple TV - with "Match Dynamic Range" turned on - the content still plays in SDR instead of HDR. However, I just updated to version 1. Jun 13, 2022 · My Samsung TV on the Prime video app does not show HDR for some titles like Dune (newest one) or No Time to Die It works fine for others like The Expanse Obviously it's not my TV issue -- my TV and app has the latest updates, HDMI cable is HDCP 2. Hi, I discovered that the Amazon prime video app was recently updated and now some programs are highlighted as Dolby vision/Dolby Atmos. Not true. Aug 10, 2021 · UHD/HDR video on Prime now show in Dolby Video and look great. Feb 24, 2019 · Thanks. As the platform continues to evolve, it embraces modern technology trends, including High Dynamic Range (HDR) support. HDR work on the menu page, but when a movie is playing, HDR doesn't work. Ensure that any external device is connected to your TV or display using an HDMI cable that’s compatible with HDCP 1. Mine never plays any hdr, every other streaming service is fine but not Amazon. Just need to verify the many reported Issues with Amazon Prime and no 5. g. A2169) confirming source is an HDR10 file. My TCL 8 Series in the other room with Shield pro automatically does Dolby Vision and IDK how this is working but very strange - when I am playing normally without VPN, I get 5. Jan 18, 2024 · I can also get HDR10+ on the two Prime Video programs mentioned above (Reacher and Omens) while using my Apple 4K TV Gen 3 streaming device. You may see "Something went wrong. Feb 14, 2025 · Amazon this week updated its Prime Video app for the Apple TV with several improvements. What’s unexpected is that the Apple TV app is also signaling HDR10+ for some Dolby Vision content. Here are the best ways to fix Amazon Prime Video not working on Apple TV. Feb 8, 2022 · the prime video app for apple tv 4k 1st gen is having issues with the HDR once again. Hello @Dude 03837 and welcome to the Forum! I'm sorry that you're unable to access 4K HDR content on Prime Video via Apple TV 4K box. The platform allows users to create a Watch Party and enjoy some of the best movies and TV shows, including Amazon Originals’ Exclusive. Is anyone else having the same issue? Device: LG CX, Fire Stick 4k, Fire Stick 4k Max Country: US Steps May 19, 2023 · How to fix Amazon Prime not working on your Apple TV – this is a guest post written by Jeeva Shanmugam. That was expected. This should automatically set your device to display content in the native format. Just to clarify, have you checked if there's any update for the Prime Video app? Also, make sure that the streaming quality settings is updated in your Prime Video app. Question I have is. I can hear that the quality of the sound is different as Straight How to Fix HDR Not Working in Amazon Prime Video on Mac Amazon Prime Video is one of the leading streaming services worldwide, offering a vast library of movies, television series, documentaries, and original content. Whatever the reasons, it means Prime Video is NOT the place to go if you’re looking for a quality experience. But when I am playing using VPN, I get Dolby Vision and Dolby Atmos all together and this is not only to Fallout but to few order titles I’ve tried. AppleTV not showing anything from Amazon Prime in 4K or with HDR using match content and frame rate, seems to only notice HDR signal if I keep the AppleTV in 4K HDR and not 4K SDR with match content. It also differs per country or region, and it may differ per streaming platform. It had been working fine with usual occasional glitches which needed deleting and reinstalling the app but now not working at all. Then, using a term like Amazon 4K movies, search for 4K material in the app or on the web. Nov 2, 2023 · When using the Prime Video app on the Samsung TV, 4K videos in the list of videos will show a UHD icon and the HDR10+ icon next to it. Aug 19, 2022 · I have noticed the same problem with hdr with “13 lives” and “memory” on Apple TV 4K (2017) on tvOS 15. Why isn’t this happening? It is very frustrating that my high-quality and extremely expensive TV isn’t working the correct way when using your expensive Apple TV 4K device. I've been encountering an issue with my Apple TV and Hisense U7K TV when trying to watch HDR content specifically on Amazon Prime. This happens with/without Samsung HW-J450 soundbar connected via HDMI-ARC. 99 a month for its new ad-free option. Jan 24, 2023 · Amazon Digital and Device Forum IndiaHDR NOT WORKING Why my HDR content is not playing? The SDR format is playing instead of HDR. They had me duplicate the problem and record an analytics file which was then AirDropped from the ATV to my mac and then uploaded to Apple. Also connected to the TV is a Sony 5. 1 support anymore (only 2. Jul 12, 2023 · For anyone having this issue with 4k resolution turned on, it appears that the Apple TV 4K HDR video resolution setting isn’t compatible with the Amazon Prime video streams. The issues occur on the Apple TV device (latest gen) using the Prime Video app. Not that it helps, but it isn’t you or anything about your setup. 7 and now it plays 4K but it doesn't recognize or play it in HDR. Feb 14, 2025 · Six improvements land with the new version of the Prime Video app. So do NOT give me generic instructions like checking cable, change HDMI inputs on TV to Plus (10 bit color), checking display type settings on Roku, or that all software is up-to-date! Jan 23, 2024 · As the title says. It does play on my LG TV Prime app. Note: Amazon Prime Video app shows UHD HDR Dolby Atmos in description irrespective of VPN or not VPN. com has an article that lists ~30 streaming titles with HDR on Prime Video. Try those, to see if you can verify it on your setup. Netflix HDR and YouTube HDR working fine which indicates that it maybe an issue with the Amazon Prime app on the TV. 3. Nov 29, 2011 · The Amazon Prime Video app on my ATV4K 2021 won't play 4K UHD titles in HDR. If Prime Video content is labeled as UHD, then it will play in UHD, as long at your equipment supports it. How to troubleshoot & fix Amazon Prime Video 4K UHD/HDR movie content playback not working issue on Mac computer or Apple TV 4K device? Prime Video app just updated (sightly new UI, more fluid) on my Apple TV, no longer matches dynamic range and framerate. I know it's not network or internet related, because the Prime Video app on the LG television itself does play in them 4K HDR. I think the update changed the video settings so maybe you could reset the video format to 4K Dolby Vision without doing a reset. 2. It seems that Amazon Prime does not maintain the settings of the Apple TV. Issue is ONLY with Prime video (other streaming app are working fine). In this guide, you’ll discover the most common reasons Prime Video stops working on Apple TV, from network hiccups and outdated apps to HDMI and compatibility issues. titles not included with Prime) requires doing the financial transaction outside the Prime Video app on an Apple device. Jan 23, 2024 · Amazon Prime Video App Stopped Outputting Dolby Vision Up until yesterday, I could watch Reacher In Dolby Vision and now it only plays in SDR. I tried with Thursday night football and top gun Maverick. May 11, 2022 · I’ve verified that these are available and displaying in HDR on my LG OLED tv via it’s Prime Video app (also via NVidia Shield’s prime video app). Same as title. thanks though Reply reply bongokhrusha • Reply reply JebusJM • Amazon works better via LG TV as it does DV and passed through audio to my receiver as Atmos. Mar 25, 2023 · Videos on Amazon Prime Video can be watched in different video quality settings. Dec 28, 2007 · Same on Apple TV 4K, Outer Range not playing in HDR, I got a few episodes the other week work fine, but last couple back to HD, sort it out Amazon, geez, they really do have a shoddy app. Sep 14, 2023 · Watching 9/21/23, yes it’s a little dim in HDR, but as you mentioned, the bigger issue is the stream itself is absolutely terrible on the Apple TV 4K (2nd gen) and just fine on the built-in Amazon Prime app on my LG C2. Only way to view the 4k hdr stream on those platforms is to buy a google tv/fire tv/roku/apple tv device and connect it via HDMI. Apr 19, 2018 · When playing, swiping down shows ‘4K’ on the Apple TV info screen. Ensure that you’re not using the same account on multiple devices - you can only stream the same title to two devices at a time. ) will probably work correctly. Hey all, I have an Apple TV 4K connected directly to my new Vizio P659-G1 TV. e. Since I also have the Shield Pro TV from Nvidia, I tried Prime on it (Android TV), and HDR is working! Aug 6, 2021 · Does anyone else have this problem? it didn't initially even play 4K for Prime. So this darkness issue appears to be due to some combination of Amazon Prime's UHD HDR streaming implementation and Samsung's UHD TV HDR implementation. Aug 11, 2023 · Sorry to know that Prime Videos on you're Apple TV are not working as expected and subtitles do not work when selected. However, there's no option anywhere to toggle the playback options, so you're stuck with whatever happens when you hit the play button, in this case the movie only plays at 1080p on my television. I tested Prime Video on an Apple TV 4K second generation (2021) and HDR didn’t work on any video content I tried (movies & TV shows). Now when I opened Amazon Prime app on my Roku tv it would instantly load up as 4k HDR. Worked great at one point, but don't remember when the issue started for me. It's a new model from apple store and it's pretty annnoying to be stuck with 1080p SDR content on a pretty decent display like this one Any fixes ot work arounds ????? and I've already tried downloa Apr 30, 2002 · It's been reported in the Apple TV4K thread that HDR via the Amazon Prime app is not working. 4K content with no HDR seems to work without issue. All other HD videos on Prime stream fine. Feb 10, 2021 · Watching UHD HDR content on Amazon Prime was working fully up until 2 days ago. Maisel, Reacher, Outer Range, haven’t checked any others yet but the 4K and HDR are not working on these. Does anybody else have the same issue? Feb 23, 2022 · Hi, my AppleTV plays HDR and DolbyVision on other apps but not Amazon Prime. When I view any 4K HDR source material (for example, Ozark on Netflix which is 4K Dolby Vision, or The Grand Tour on Amazon Prime which is 4K HDR), the audio signal decoded by my receiver is only 2 Use this example: The Boys S3, episode 1, 2 and 4 do not trigger HDR, however other episodes do trigger HDR correctly (episodes 3, 5, 6, 7 and 8). Even titles like "Jurassic World: Dominion", "Ambulance", and "Wrath of Man" play 4k HDR without any problems, but for whatever reason stuff like "Top Gun: Maverick" etc. You can also manually set the resolution by going to Advanced display settings. YouTube HDR videos and Disney+ HDR fully works . It stay In regular hdr. According to The Verge, the app is now better optimized No HDR or Dolby Vision on Amazon Prime - works on internal smart tv but not shield (already pay for ad-free) Hey All, Have shield Tube hooked up to TCL 5 Series - Trying to watch Fallout in Dolby Vision or HDR with no luck. Can someone else check and confirm the same for them please. Nov 25, 2024 · The stand-alone subscription you can use in the Amazon Prime App, and the Chanel subscription you can use inside the Apple TV app. I tried toggling HDR video on and off in the native prime video app settings. I've had the Apple TV 4K since launch, and have had all the updates so far. May 21, 2021 · I bought the most recent Apple TV 4K 2021 but to my disappointment, when I plugged it in all my video content from apps like amazon prime and Netflix is showing only in HD. If your TV has a @120 mode try setting it lower. The movie I stream is HDR and my internet speed is beyond enough. I’ve tried the usual troubleshooting steps, including deleting the app, but nothing has worked. Other apps with HDR content are working perfectly. Purchasing would avoid that. Any Prime HDR content either doesn't play, or the video jumps every few seconds. 1 receiver. Download the Prime app to your Firestick or PC instead. Nov 17, 2022 · My TV is supposed to automatically switch to the correct visual output (HDR, Dolby, etc. 0). Since yesterday Prime Video via the Apple TV box only plays content in SDR. All 4K HDR10 Content not working or rather it's not triggering HDR on my LG TV. By default, the videos listed on Amazon Prime Video would play in 4K or HD if you have a high-speed internet connection. 5 and this update Broke the HDR once again not working on any title. The problem is coming from the Primevideo app that I installed on the Apple tv 4k device plugged to the tv. Oct 31, 2022 · There are several older threads about this issue here, as well as a lengthy one on Reddit, but the solutions are varied, yet no one seems to be able to explain whether they originate from a software glitch on the Apple TV device or not. 94Hz to 4K Dolby Vision 50Hz, solves the problem immediately. May 1, 2023 · Most other titles play 4k HDR without issues though, like Jack Ryan (the series), Reacher series and pretty much any other Amazon Original like The Expanse work perfectly fine. Screenshot when forcing Dolby Vision on ATV 4K (Model No. This triggers HDR when starting shows. The only thing holding that streamer back was the existence of the then-Award-winning Google Chromecast with Google TV, which just edged out the first-generation Fire Oct 20, 2024 · Hey there @Jabster97! Thanks for sharing that additional information! Unfortunately, like @Ryan (Amazon Staff) mentioned previously, not all content available free to stream with Prime is available in UHD/HDR. My prime video quality is at the best available also. My current TV HIsense 65Q8 supports HDR and Dolby Vision. Pause other Internet activity – especially if other devices are using the network Sep 23, 2023 · Hi , I am having a problem with Amazon prime on a new Apple TV (only got it last this month) . Now the titles that say HDR do not switch to HDR when I hit play. Some say shutting off Dynamic rant and living Match rate on fixes this. Feb 13, 2024 · Amazon Prime Video has removed Dolby Vision HDR, and Atmos surround sound, unless you pay an extra $2. Note that I also have the 2017 4K apple TV and when I plug it to the same HDMI port, it displays in 4K as expected on my TV. The reason you're seeing different versions of 'No Time to Die' is because you still have the option to purchase it. I've tried resetting the ATV as well as deleting and re-installing the app. Is your Prime Video not working on your Apple TV? You're not alone! Learn how to solve this issue with these simple 8 fixes. The prime app is simply badly designed and buggy. Jun 7, 2022 · The app also includes Apple TV+, Apple's streaming service (not to be confused with either the app or the hardware), and any movies or TV shows that you've bought from Apple's digital store. I’ve run into this issue before and it’s definitely a known issue, but I’m just kind of baffled it is still a thing (I remember it happened when wheel of time first came out). 2 (for UHD and/or HDR content). There's new support for the Siri Remote, for starters, while search has been greatly improved. In the era of streaming services, Amazon Prime and Apple TV have emerged as leading platforms, offering a plethora of content for entertainment enthusiasts. Reply reply africanlivedit • Jun 10, 2025 · Case in point is the first-generation Amazon Fire TV Stick 4K Max, which offered affordable plug-and-play 4K HDR streaming, with a solid picture performance and feature set that was hard to argue with, especially for the price. Originally it would not play the HDR movies on Prime Video in HDR. But what exactly sets apart the standard 4K SDR (Standard Dynamic Range) from the HDR (High Dynamic Range) version on Apple TV?. Oct 21, 2020 · When I play 10 plus content on prime video it just says displaying in hdr10 but when I play a 4K blu ray which is 10+ on my 820 the tv says it is displaying in 10+?? Thank you. Like I said I have no issue having 4K and hdr content with other streaming plateforms. Here are some of the most common issues and fixes. Now the HDR stream will not engage even on content which I have watched previously which I know is HDR10+ compliant as shown on the quick settings tab. Does anyone know a solution for this. Of course, that pretty much describes everything about Amazon. Dec 2, 2017 · Workaround is to set the Apple TV to HDR in the video settings, and turn off the dynamic range matching (can leave frame rate matching on). The streaming quality can be changed but not everybody knows how to change the settings on any device, especially a TV. Anyone else seeing this or have a fix? Feb 20, 2023 · 修复Amazon Prime视频HDR播放不起作用的第三个选项是在Mac或Apple TV 4K上使用的第三种选择是连接到正确的网络。 由于流视频服务需要强大而稳定的互联网连接，因此必须确保您连接到满足需求的最佳网络非常重要。 Jul 22, 2024 · If Dolby Vision is not working while watching content on your Fire TV Stick 4K, here are some working solutions to fix the issue. The Sony receiver gets its audio signal from the Vizio TV via HDMI ARC. Great surprise. Only Amazon has issues. Amazon Digital and Device Forum United StatesLoading × Sorry to interrupt CSS Error Refresh Apr 30, 2020 · Has 4K hdr stopped working in prime on the Apple TV box? I got the latest Apple TV, put a few 4K hdr films in my watchlist the other week (tested angels has fallen, which looked great). But it works as intended when on 4k@60. It does not do it on the Apple TV 4K when watching something on Prime. Select Match Content. May 3, 2022 · i Have an LG 2017 OLED that has always streamed Amazon prime HDR content without issue. It's usually better to go the other way around, setting the Apple TV to 4K SDR and then enabling match frame rate and dynamic range. The Prime Video app must be updated to the latest version. 4K SDR - 60hertz Fit dynamic range: off Adjust frame rate: off Netflix, Disney + there the picture is now completely correct. Why does Prime Video HDR 10+ content stream okay using the ATV4K and not on Amazon's own FSTV4K G2 device? Nov 14, 2020 · I have set everything on my Apple TV so that HDR is off. It doesn’t appear to be my connection since every other streaming service is working and speed tests are good. Some episodes appear in HDR while most are not. Oct 28, 2023 · I'll start by saying I'm subbed to every major streaming service and no other service has these two major issues with HDR. The only way to be certain what resolution you’re receiving on an Apple TV is to install Xcode on a Mac, connect it to the Apple TV and use the developer menu to activate the Playback HUD. Aug 22, 2022 · It's a movie that's included with Prime, and according to the product page supports UHD / HDR playback. Jan 6, 2023 · UHD/HDR not working for some content even when labeled so I've Samsung Q70B QLED 4K Smart TV (updated to latest firmware). Amazon Digital and Device Forum United StatesLoading × Sorry to interrupt CSS Error Refresh So i tried everything from deleting app, rebooting, reinstalling, logging out and back in, changed and put back hdr settings on the apple tveverything imaginable and still not getting anything in 4k hdr, only 1080p. Amazon & YouTube have no interest in supporting Apple. on Amazon Prime, when Apr 29, 2022 · Marvelous Mrs. ). In fact outside of Netflix and Youtube, most other major streaming platforms do not allow 4K and HDR when streaming from a computer. Seems like there is a regular stream of threads asking or complaining about the prime app. Trustedreviews. Feb 9, 2023 · Trying to fix HDR not working in Amazon Prime Video on Mac? Amazon Prime Video is another popular content streaming service, similar to Netflix. under ‘Included with Prime: Popular TV shows’ you just get the standard HD version, with no apparent link to the 4K version. Jul 8, 2024 · Prime Video not playing titles on Apple TV can confuse you. Jan 7, 2024 · Amazon prime video is not able to grab 4K or even 1080p HDR content on ipad pro M2 12. HDR and Dolby Vision is no longer working. Apr 22, 2024 · Amazon’s streaming service has too much binge-worthy content for you to get stuck dealing with a broken app. All other apps are bright and colourful with perfect gradients, but the prime app in both the TV app and on Apple TV is terrible. To clarify, have you performed the above mentioned troubleshooting steps ? The native Amazon prime app is not playing content in HDR. I have a short 8K certified cable running to a Denon AVR (970H) 8K port which is set to Enhanced 8K so I could even do 120Hz. Note: Dolby Vision on the Prime Video app on Apple TV devices is not yet supported, but one could work around this by forcing Dolby Vision in Settings, and disabling Match Dynamic Range. If you have Hulu you can test HDR10+, for what ever reason Hulu does HDR10+ on the Apple TV instead of Dolby Vision. Just set up the S90c with my Apple tv 4k 3rd gen yesterday and among other minor issues (flickering), I have experienced certain contain not playing in hdr that is labled as hdr (Top Gun Maverick, Interstellar, Our Man In India) Oct 18, 2024 · AppleTV 4K Dolby Atmos Fail I have an AppleTV 4k which does not play Dolby Atmos in Amazon Prime Video or (HBO) Max. Jul 11, 2025 · The good news: most Prime Video issues on Apple TV can be fixed in minutes with a few simple troubleshooting steps. I also tried deleting and reinstalling the app, and that still didnt work. Wheel of time, Citadel) the sound on the Yamaha receiver (RX-V6A) change from Standard to Straight. I've cleared cache/data and restarted app/TV many times but the issue Auto brightness not on and dont think i have an hdr problem since Netflix, HBO, cable all look great. Prime video is a joke as far as hdr goes. Jun 26, 2022 · I understand that you're having issues getting content to stream in UHD. Dec 2, 2022 · Hi. Learn how to get rid of this issue in 7 easy steps. I just checked the Amazon Prime Video app and HDR content is now streaming in HDR w/ HDR tag appearing in upper right hand corner of my OLED panel and my picture mode flips to HDR picture mode. The company has confirmed the move. But then I updated OS to 14. I’m not getting 4k or HDR anywhere. But Amazon Prime Video continues to play in the extremely ugly HDR. To fix, go to Apple TV settings and change video quality from 4K Dolby Vision 59. Dec 31, 2019 · Amazon Prime not working on Apple TV? Here in this article, you will learn 8 possible solutions to get it fixed shortly. If Amazon Prime would work I could finally move all my apps to one device (Emby, Netflix, Amazon Prime, several TV Stations). This is only an issue with Apple TV events. It is not yet supported on Apple TV 4K. I had my Apple TV set to 4k SDR and match Dynamic Range and Match Frame Rate and it would not switch to 4K HDR or 4k at all. If i use the built in tv app, the video plays correctly. . On Prime Video, strangely the HDR videos actually pl Mar 4, 2024 · This troubleshooting guide explains how to fix 15 common Apple TV streaming problems. In this article, we’ll explore the common reasons why Amazon Prime might not be working on your smart TV and provide step-by-step solutions to help HDR10+ does not work on Apple TV 2022 it plays the video for 2 seconds then get the annoying circle of death and have to exit out of Prime Video and back in. HDR does work when I watch Thursday Night football on In the Amazon Prime Video TV app, look for the HDR logo or mentions of UDH or Ultra HD. Also if I use the app on the TV or Roku it is fine. I have to change my Apple TV video resolution to 4K SDR to get any video to show from the a 4K/UHD video stream from the Amazon Prime video app. Amazon doesn't allow HDR and also no 4K when Prime Video is being played on a computer. Oct 1, 2024 · I have Apple TV+ on my iPhone, which works fine, but lately the app I use on my Prime account on my TV has stopped providing audio when playing films and TV programmes, although the trailers do still have audio working. The apple tv is using the most up to date software and I have re-installed the app. 4 HAD fixed the lack of HDR in version 1. The Prime Video App on Apple new device is broken. I tested a few titles on Amazon Prime and they’re all playing in 4K as expected. These titles also show an HDR icon in the movie description in the TVs app but not in the iPhone/iPad’s Prime Video app. Follow these tips to get your Apple TV working. I did find a couple shows that it is Feb 14, 2025 · The Amazon Prime Video app for Apple TV has been updated with a host of new, dedicated features. It does work with Apple movies, Disney+ and Netflix. YouTube 4K HDR videos play beautifully, automatically switching over to HDR picture settings when I start playing the selected video. I tried it with the rings of power, and what a disappointment…Dolby vision is not detected. There are HDR10+ samples here that will play with Infuse. Anyone else having Same for me, and on most content, not just one series. I verified that the 2017 apple TV with the same HDMI cable/port and video settings shows 4K but Especially in HDR. 3 and the previous amazon prime app version 1. are limited to HD/SDR. Anytime we play a piece of content marked “hdr” it plays in SDR. Jan 11, 2024 · This problem only occurs on Apple TV app; I get HDR10+ picture from Amazon Prime, HBO Max, Netflix — no HDR only on Apple TV+. Mar 20, 2008 · I mentioned that we didn't have the issue with Prime UHD HDR content when we had the Apple TV connected directly to the Samsung TV. Very May 5, 2025 · Amazon Prime Video is one of the most popular streaming services to choose from — and if you already have an Amazon Prime membership, you already have access to it at no extra cost. Of course, the contents are HDR ready. All HDR events play fine when streaming from Netflix or Amazon Prime. It ONLY happens with Prime, like other users all over the net. Nov 3, 2023 · It’s no secret that Apple is all about pushing the boundaries of technology, and they’ve done just that with their 4K content streaming. It shows HDR is available but doesn't play. I even bought a movie a while ago in hdr and tried than, low and behold even that won’t play in hdr. (Atmos do work btw). Jul 25, 2020 · I can still watch them in HDR using the Native App on my TV but prefer doing everything through my Apple TV, have tried closing the App, and deleting and reinstalling it but with no effect. This is happening on the TV app, but also chrome cast TV, and roku apps. Is there a way to leave HDR for all other channels the way it is, and just turn it off for Amazon Prime? I got the new Apple TV 4K and was pleased to see the Amazon Prime Video app now plays in HDR10+. Is Prime Video appearing too dark on your screen? The cause might surprise you. fdpqoi gizta asdkr hatpjrcm cihm bgavl rwbaj gyck jmray gnrj